Frequently Asked Questions
Everything you need to know about your PALMA experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At PALMA, we prioritize ethical production. We use organic cotton, recycled polyester, and eco-friendly dyes across 80% of our current collections.
Can I modify or cancel my order?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.